Your Privacy at 564bd

1 Introduction

564bd is committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy applies to all users who access, register on, or interact with the 564bd platform, including its website, mobile-optimised interface, betting services, live casino products, slots, and any other features accessible through a 564bd account.

By registering a 564bd account, making a deposit, or otherwise using the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform immediately.

This Privacy Policy should be read alongside the 564bd Terms & Conditions, which govern your use of the platform. Defined terms used in the Terms & Conditions carry the same meaning here unless otherwise stated.

2 Who We Are

564bd operates as an offshore online gaming and sports betting platform serving users, including those located in Bangladesh. As the operator of the 564bd platform, 564bd acts as the data controller in respect of personal data collected directly through registration, account management, and transactions conducted on the platform.

For questions about how 564bd handles your personal data, or to exercise any of your data rights, you may contact the 564bd data team using the contact details provided in Section 16 of this policy. We aim to respond to all data-related enquiries within 30 calendar days of receipt.

3 Data We Collect

The personal data 564bd collects falls into the following categories. Not all categories will apply to every user — the data collected depends on how you use the platform and what services you access.

3.1 Identity & Contact Data

• Full legal name
• Date of birth
• Email address
• Mobile phone number
• Residential address (including district and division within Bangladesh)
• National ID card number or passport number (where submitted for KYC verification)

3.2 Financial & Transaction Data

• Deposit and withdrawal transaction records (amounts, timestamps, method used)
• bKash, Nagad, Rocket, or Upay mobile wallet reference numbers
• Masked card numbers (last four digits only; full card numbers are never stored by 564bd)
• Bank account details where bank transfer is used
• Account balance history and bonus credit records

3.3 Betting & Gaming Activity Data

• Bet placement records (event, market, stake, odds, outcome)
• Casino and slot game session data (game title, session duration, wager amounts, wins/losses)
• Responsible gaming tool settings (deposit limits, loss limits, cooling-off periods)
• Bonus claim and wagering progress records

3.4 Technical & Device Data

• IP address and approximate geographic location (country/city level)
• Device type, operating system, and browser version
• Session login timestamps and session duration
• Pages visited, features accessed, and click-path data
• Cookie identifiers and analytics tracking IDs (see Section 8)

3.5 Communications Data

• Support ticket and live chat transcripts
• Email correspondence with the 564bd team
• Responses to surveys or promotions (where you choose to participate)

4 How We Collect Data

564bd collects personal data through the following channels:

1. Direct submission: Information you provide when registering an account, completing KYC verification, initiating a deposit or withdrawal, contacting support, or participating in a promotion.
2. Automated technical collection: Data collected automatically when you visit or interact with the 564bd platform, including server logs, session cookies, and analytics pixels.
3. Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank when you make a deposit or request a withdrawal.
4. Identity verification partners: Where 564bd uses a third-party KYC provider to verify your identity, that provider may return enriched identity match data that is stored against your account record.
5. Game providers: Game session data (stake, outcome, session duration) is received from third-party game studios such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe when you play games hosted on the 564bd platform.

5 Purpose & Legal Basis for Processing

564bd processes your personal data only where there is a clear and legitimate purpose. The table below summarises the primary purposes for which your data is used and the legal basis that justifies each.

6 Sharing Your Data

564bd does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Data is shared with external parties only in the following limited circumstances:

6.1 Service Providers

We work with a small number of trusted third-party service providers who assist in delivering the 564bd platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), KYC and identity verification partners, cloud hosting and infrastructure providers, game content providers (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe), and customer support tooling providers. Each such provider is bound by a data processing agreement requiring them to handle your data securely and only for the contracted purpose.

6.2 Legal & Regulatory Disclosure

564bd may disclose personal data where required to do so by applicable law, court order, or legitimate request from a competent authority. This includes disclosures necessary to investigate or prevent money laundering, fraud, or other financial crime. 564bd will notify you of such disclosures where legally permitted to do so.

6.3 Business Transfers

In the event that 564bd undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer that would affect how your data is used, and you will have the opportunity to request deletion of your account before the transfer takes effect.

7 International Data Transfers

As 564bd operates as an offshore platform, your personal data may be stored on and transferred to servers located outside of Bangladesh. Where such transfers occur, 564bd takes steps to ensure that adequate data protection safeguards are in place, including standard contractual clauses or equivalent data transfer mechanisms with the receiving parties.

By using the 564bd platform, you acknowledge and consent to your personal data being transferred to, stored in, and processed in jurisdictions outside your country of residence, including jurisdictions that may have different data protection laws than Bangladesh. Regardless of where your data is processed, 564bd applies the protections described in this policy to your data.

8 Cookies & Tracking Technologies

564bd uses cookies and similar tracking technologies on the platform to deliver core functionality, maintain your session, remember your preferences, and collect analytics data that helps us understand how the platform is being used and where it can be improved.

8.1 Types of Cookies Used

• Essential cookies: Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and preference storage. These cannot be disabled without breaking the platform.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors navigate the platform. This helps 564bd identify popular features and areas for improvement.
• Functional cookies: Remember your language preferences, display settings, and other non-essential personalisation choices.
• Security cookies: Help detect and prevent fraudulent activity, including bot traffic detection and multi-account abuse prevention.

8.2 Cookie Retention

Session cookies expire when you close your browser. Persistent cookies remain on your device for the period specified at the time of placement, which ranges from 30 days to 12 months depending on the cookie type. You may clear cookies at any time through your browser settings, though doing so may affect platform functionality.

8.3 Managing Cookies

Most browsers allow you to view, manage, and delete cookies through the browser's settings or preferences panel. Instructions for managing cookies can be found in your browser's help documentation. Please note that disabling essential cookies will prevent you from logging in to your 564bd account.

9 Data Retention

564bd retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, plus any additional period required by applicable legal or regulatory obligations. The following general retention guidelines apply:

• Active account records: Retained for the lifetime of your account plus five years following permanent closure, in order to satisfy anti-money laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of the transaction.
• KYC and identity documents: Retained for five years from the date of submission or from account closure, whichever is later.
• Support communications: Retained for two years from the date of the last interaction in the relevant support thread.
• Analytics data: Retained in anonymised, aggregated form only after 13 months. No personally identifiable analytics data is retained beyond 13 months.

Once the applicable retention period has expired, personal data is either securely deleted from all live systems and backups, or irreversibly anonymised so that it can no longer be associated with any individual.

10 Security Measures

564bd implements a layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, disclosure, and destruction. Our key technical and organisational security measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the 564bd platform is encrypted using TLS 1.2 or higher.
• Password hashing: Account passwords are stored as one-way cryptographic hashes using a modern, salted hashing algorithm. Plain-text passwords are never stored or transmitted.
• Two-factor authentication (2FA): SMS OTP-based two-factor authentication is available to all registered users and is strongly recommended. Accounts with 2FA enabled are significantly more resistant to unauthorised access.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. 564bd staff access to production data is logged, audited, and reviewed regularly.
• Infrastructure security: Platform servers are hosted in secure data centre facilities with physical access controls, DDoS mitigation, and regular vulnerability assessments.
• Incident response: 564bd maintains a documented data breach response procedure. In the event of a breach that poses a risk to your personal data, we will notify affected users promptly in accordance with applicable obligations.

11 Your Rights

As a user of the 564bd platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 16. We will respond within 30 calendar days, and we will never charge a fee for legitimate data rights requests.